Privacy Policy — X AI Properties

1. Introduction

X AI Properties ("we," "us," or "our") operates the website xaiproperties.com and provides AI-powered real estate advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and integrations with Meta platforms (Facebook, Instagram, WhatsApp, and Threads).

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Information: Name, email address, phone number, and property preferences when you submit an enquiry, book a consultation, or create an account.
Meta Platform Data: When you interact with us through Facebook, Instagram, WhatsApp, or Threads, we may receive your public profile information, message content, and interaction data as authorised by the respective platform permissions.
Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and device/browser information collected automatically through cookies and similar technologies.
Property Preferences: Location, budget, property type, and other criteria you share with us for matching purposes.
Communication Data: Messages, enquiries, and feedback you send through any of our channels including contact forms, email, WhatsApp, and social media.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, personalise, and improve our AI-powered real estate advisory services.
To respond to your enquiries and send property recommendations matching your criteria.
To automate and manage communications across Meta platforms (Facebook, Instagram, WhatsApp, and Threads) on your behalf when you authorise us to do so.
To send market intelligence reports, property alerts, and service updates.
To analyse usage patterns and improve our website and AI algorithms.
To comply with legal obligations and protect our rights.

4. Meta Platform Integration

Our application integrates with Meta platform APIs (Facebook, Instagram, WhatsApp, and Threads) to automate property marketing, client communication, and social media management. Specifically:

Facebook & Instagram: We may post property listings, manage page interactions, and run targeted advertising campaigns. We receive page insights and engagement data.
WhatsApp: We use the WhatsApp Business API to send property updates, respond to client messages, and provide customer support. Message content is processed in accordance with WhatsApp's Business Policy.
Threads: We may publish property content and engage with followers. Interaction data is collected for analytics.

All Meta platform data is processed in compliance with Meta's Platform Terms and Developer Policies. We do not sell Meta platform data to third parties.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with hosting (Cloudflare), CRM and enquiry management (EspoCRM), analytics, and other operational services.
Meta Platforms: Data is shared with Meta in accordance with their APIs when you authorise our application to access your accounts.
Legal Authorities: When required by law, regulation, or legal process.
Business Transfers: In connection with any merger, acquisition, or sale of assets, with appropriate notice to affected users.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Enquiry data is retained for up to 24 months. Meta platform interaction data is retained for up to 12 months unless you request earlier deletion. Usage analytics data is anonymised after 12 months.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data. See our Data Deletion Policy for details.
Objection: Object to processing of your data for specific purposes.
Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@xaiproperties.com.

9. Cookies and Tracking

We use essential cookies to maintain site functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use advertising cookies without your explicit consent.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

Your information may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required by applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

X AI Properties
Email: privacy@xaiproperties.com
WhatsApp: +20 105 081 3613
Website: xaiproperties.com